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Have a question? Our customer service team has answers. Whether you need technical support or want to partner, feel free to let us know.
Technical Support
Found a persistent bug, or need help finding a store? Can’t crack a feature? Let us know!
Product Information
Want to suggest a feature or recommend a new store for the network? We got you.
Business Inquiries
Looking to partner or have any business related questions? Feel free to ask us here.

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Frequently asked questions

Which stores are accepted into the Jord Network?
We only accept stores that pass a certain standard in terms of their environmental sustainability. To learn more about our sustainability philosophy and rating system, please visit the About page.
How do you assess brands?
Here at Jord, we use our own sustainability criteria, developed in cooperation with industry experts in order to assess brands. To better understand the points we look at and our methodology, please click here. We accept a variety of brands into our network as we believe sustainability is a journey where every business is at their own stage (every brand must still reach a certain baseline in our criteria). Through this, we are able to provide a wide selection of sustainable alternatives and aim to grow the number of sustainable brands, driven by collective learnings from network stores, our ratings and traffic from Jord shoppers.
Are all your brands 100% sustainable?
Nope, in fact, there is no such thing as a '100% sustainable' brand, as all products require energy and resource inputs. What we can ensure however is that every brand listed on our platform has a lower environmental impact relative to its 'traditional' counterparts.
I have a store recommendation
If you know any sustainable businesses which are not featured on our marketplace, we would gladly accept recommendations. Please reach out through product@jordhkg.com
I found a bug
We know technology never works perfectly. If you have found an issue on our site, we would gladly accept a heads up!
I own a listed store
If you own a store listed on our marketplace, feel free to reach out to us through our business inquiries address. By doing so, you can freely change your store description, get special product updates, add any additional content or even access analytics on user traffic.
There is a mistake in a store description
If you spot any issues in a store description or are the owner of a business and want something modified, please do not hesitate to reach out to us!